Planet Fitness: User Reviews & Ratings in US App Store

5 out of 5

Gym

verall, Planet Fitness is an excellent gym for those looking for a friendly, clean, and affordable place to work out. Whether you
are new to fitness or looking for a no-frills gym with all the essential equipment, Planet Fitness is a great choice.

5 out of 5

Functional

I am not a very tech savvy person, but I will say that the Planet Fitness app is very tech, functional and easy to figure out for
someone like me! I also love the option to use the QR codes to watch the videos for the weight machines, that’s really neat.

5 out of 5

Planet Fitness

All the equipment u would need to get back into shape. Wish the crowd meter was a little more accurate. But other than that I love
it.

5 out of 5

Planet Fitness

So far good. Take some time to check out the app and review everything that is available. Take care and be safe!

5 out of 5

Great gym

Complete and amazing gym overall!

5 out of 5

Good service Abigail is good empoloyer

Good Constumer Service thanks Abigail

5 out of 5

Tmfs

I can’t see anything I’m trying!!

5 out of 5

Loveee this app!

This app offers so much for everyone: workouts, activity tracking, check-in tracking right at a glance!

4 out of 5

Billing Information Don’t Work

The rest of the app is beautiful, but it will not take account information. This is frustrating especially if my gym is forcing me
to import account information in this app or either come in to fix my account. Hopefully you can fix this issue. Thank you!

4 out of 5

Watch app buggy on cellular

Would love to just have a wallet integration instead.

4 out of 5

Good app but

Generally happy with the app except that since the latest update it doesn’t always sync with Apple health. Home workout videos
are great but screen won’t stay on(and won’t stream via Bluetooth to a bigger screen) .

5 out of 5

Buen comportamiento

El chico dilan es amigable y profesional al comunicarse con las personas que entran recién

4 out of 5

Recommend

Me and my spouse travel around the USA and the black card comes in handy! We love that we can go to any Pf no matter where we are
however I do wish that the app would get every machine they have so I can properly track my workouts.

4 out of 5

Crowd meter

The app is great and would have for 5 stars but the crowd meter never gets above two bars and the gym is packed. It was working
before but in the past 5 updates it has not worked.

5 out of 5

Épico

De lo mejor me facilita entrar al gym

5 out of 5

Staff

Perfect place to work and interact with customers and members

5 out of 5

Great App

So far this at App has done what it’s supposed to do! No bugs or kinks this far

4 out of 5

Not apple wallet compatible

please add option to add membership card to apple wallet.

4 out of 5

Workout list needed

I would love to be able to save my favorite workouts and build a playlist.

5 out of 5

Good job

Great variety of machines and a clean environment. Staff are very friendly. Jordan is awesome.

4 out of 5

Idea

I like the app but something that would make checking in faster at the gym is being Abel to add the gym membership to the Apple
Wallet!

5 out of 5

Not allowing my Apple Watch to link

I just got a series 8 watch and I was trying to use the key tag but keeps saying I need to login and link to Mobil app. I watched
a couple of videos and there’s a setting to link watch that’s missing from the Mobil app for some reason.

4 out of 5

Good but…

Wish I didn’t have to log in to the app on the phone constantly just to refresh the Apple Watch keycard. Why can’t it refresh
or just keep in the background?

4 out of 5

App Works Well, Widget in the Future?

Apps works fine. There should be a widget option so that it can be on the Home Screen to check in faster. The widget should show a
QR code for people to check in.

4 out of 5

Alright could be better

I wish you could make the app darker, it’s so bright and I don’t always wanna see it.

5 out of 5

Pretty good!

The app is good but I would like there to be a way I could add my scan in to my Apple wallet

4 out of 5

Developers, plz add PF complication to Apple Watch

I like the app and I’m glad it’s available for Apple Watch. But having the Keytag as a watch face complication would make it 5
stars!

4 out of 5

I don’t understand

Does the app automatically pay the bill ?

5 out of 5

Nice

I like that you can scan the barcode on the exercise equipment to get a good idea of how to use the machines “properly”…nice
feature 👍🏾!

4 out of 5

Request for access to key card in Apple Wallet

It takes way too many steps to open my key card- I have to touch my screen like 7 (I know right?!?! 7!) times and actually think
about each step. If it were accessible in Apple Wallet it would cut the steps down by like 3 touches.

5 out of 5

Finally

You finally have an app!
Back for training❤️‍🔥

4 out of 5

It’s okay

It’s an okay app. It would be good if as a PF black card holder, member can have the opportunity to look at and register to
classes in different gyms, within the app. It’s stuck on home gym info. only.

5 out of 5

no

my name is cha cha boom boom boom

5 out of 5

App Log-in

If you have a VPN turned on, your app will not login on your cellphone. Turn off VPn

4 out of 5

Good mostly

This app has a lot to offer and can have even more potential. The only things I would like to see is more bug fixes and a dark
mode. Dark mode would look so good with the purple.

5 out of 5

Planet fitness New Port Richey Fl Little Rd.

Awesome staff, clean, friendly.
Extra kudos to Mark for being so helpful in handling our request! Great prices with a variety of equipment in a bright and
inviting setting.

4 out of 5

Missing Washington, D.C. in States List

Seems like a good app, but the scrolling list of states and territories lacks an entry for the District of Columbia,
disenfranchising us yet again. 😔

5 out of 5

Gym:)

Awesome place to get a full workout in!

5 out of 5

Planet fitness

The best gym you could join without crazy fees
High end workout equipment

4 out of 5

Planet Fitness

Best place to workout all in all 10/10 best 10 dollars a month but the only thing that’s bad is that people keep losing stuff
and the bathrooms are horrendous other than that it’s better than some other places to workout.

4 out of 5

Express 30?

The app is good. I would like to see an option in the activity section that allows you to enter express 30 and how many times you
went through the circuit.

3 out of 5

Decent app

Good app but could be more interactive. Pretty sure this has been addressed but there is a huge discrepancy when the PF app
reports calorie burned data to Apple Health. Example: 460 calories burned in the PF app = .46 calories burned reported to Apple
Health.

3 out of 5

Crowd meter is a lie

Ignore the crowd meter with this app. It will show that the gym is empty and you arrive to it being mostly full.

3 out of 5

Good but missing stuff

I like the app well enough. It does what it’s supposed to. I like the workout videos. My only issue is when I record an activity
(say a home workout or even one in the gym) the calories burned don’t sync over to Apple Fitness. So my calorie burn is less
accurate than it already is.

3 out of 5

Needs updating

It would be real nice if I could LIKE a workout, then be able to find it the next time I visit the gym.

3 out of 5

No apple wallet still yet?

Solid app but I wish it had apple wallet support so I can check in with my watch at times

3 out of 5

Crowd meter inaccurate

Crowd meter is never accurate .. it will be supper packed(3 notches) (when you have to wait for machines) and still have a low
rating. Or it can have the same reading the next day and have 10 ppl in the whole gym ..

3 out of 5

Slow to pull up check in code

App takes too long to pull up the check in QR code. Please improve speed. Often people in line waiting for their codes to come up

3 out of 5

Ok

The app is fine able to make payments online but the crowd meter is complete off. I’ll say 1/10 and when you make it to the gym
is completely packed having to wait for machines.

3 out of 5

Works with phone but not Apple Watch

App works good on iPhone but the key tag doesn’t work on Apple Watch.

3 out of 5

App doesn’t syncs calories burned to Health App

Functions fine regarding workout tutorials and crowd meter but as the title says when I go to the Apple health app and view the
workout data it says no calories burned and no data present for “Active Energy” when I know I inputted calories burned into
the PF app when saving the workout I did.

3 out of 5

Keytag errors

I have a really hard time getting the keytag to load on my Apple Watch or sometimes even in the app. I love that I can log
workouts and watch helpful videos, but the purpose of the keytag feature is convenience and having to reload over and over is
anything but!

3 out of 5

Need Add card to wallet

Overall , it gets the job done. One feature I really wish it had was to allow to add the club card to wallet so i can easily scan
and checkin at club. Please add this.

3 out of 5

Stopped loading

For some unknown reason the app won’t get beyond the boot screen, waiting to open. It’s beyond frustrating. I’ve deleted the
app and reinstalled it and that didn’t work.

3 out of 5

Error when I view my Check-In History

Personally, I like the app, but everytime I try to go look at my check-in history an error comes up. That used to be my favorite
feature. A fix would be nice.

3 out of 5

Buggy, poor design but works

1. Must link bank account account in addition to credit card
2. Can’t change email from app
3. Can’t generate barcode from app (have to obtain a physical code from physical location)
4. UI inconsistencies

3 out of 5

Add Key Tag to Wallet

Need to implement to allow users to add their Key Tag directly to their wallet app. This would be a welcome change since it’s
going digital.

3 out of 5

Planet fitness

A good starter gym, but what is the point in saying you are a 24 hour gym when you don’t stay open on Saturdays?

3 out of 5

Needs feature improvements

You should be able to add your digital Planet Fitness pass to your Apple Wallet. I’m not sure why they haven’t already added
this feature. It would make sign in so much easier

3 out of 5

History for workout

I want to know how many times I’ve used my virtual keytag.
I mean I go there but it’s be great if the app could calculate each time I log in at the front desk.

3 out of 5

No compatible

Saludos! La app es muy buena y fácil de usar pero, tengo un iPhone 13 en el cual la app no funciona y por tal razón la e tenido
que utilizar en mi iPad. Es una lástima porque dificulta un poco a la hora de entrar y poder verificar ejercicios. Si no tengo el
iPad, no puedo usar la app.

3 out of 5

Let us pay by credit card

Could you guys let your customers add or change the credit card in the app?
It’s so inconvenient to pay by banking account.
Thank you!

3 out of 5

Crowd meter

Crowd meter has been down at least 50% of the time at Montgomeryville location for weeks.

3 out of 5

Watch Integration makes zero sense.

Why does your watch app make you open the app on your phone to pull up the QR code? Literally defeats the point of having it on
watch for convenience.

3 out of 5

How do I see workout history?

I just joined and I can see how I display summaries of my activity for the current day and current month. How do I get the stats
for previous week and previous month? I’m sure after I had this for a while I will want to stats for the full year.

3 out of 5

No Wallet support

The app doesn’t support adding your key tag to the apple wallet like equinox does. I know they want you to accept Covid
disclaimers but this is a highly desired feature.

3 out of 5

For future update

Number each machine so when it’s broken, members can make an order fix request through the app with status as well.