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Kaiser Permanente

Kaiser Permanente icon
Genres: [Health & Fitness | Medical]
Developer: Kaiser Permanente
Release Date: May 07, 2012
Version: 4.6.0
Size: 38.2 MB
QR Code

The review includes the developer's description, customer ratings, user reviews and screenshots for iPhone, iPad, and iPod touch.

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Managing your health care just got easier with the latest version of our app. The redesign includes a colorful new interface, tools that make it faster and easier to use, and new quick-access menus that let you get advice, schedule appointments, and refill prescriptions. And our improved navigation puts the features and information you need within reach at all times.

• Health plan members can sign into the app using their kp.org user ID and password to access our secure features, including:

• Messages: Email your doctor or Member Services with nonurgent questions, privately and securely.

• Appointments: Schedule, view, and cancel appointments with your doctor’s office and see information about past visits.

• Pharmacy: Refill prescriptions for yourself or another member, check the status of a prescription order, and see a list of all your medications.

• Medical Record: See your health history at your fingertips, including your allergies and immunizations, any ongoing health conditions, and most lab test results.

• Use location finder to pinpoint Kaiser Permanente medical facilities near you or in the city or ZIP code you choose. Narrow your search to include only those facilities offering the services you need, and get directions and phone numbers on the spot.

Don’t have a user ID and password? Visit kp.org online to register for your sign in data (registration is not available via smartphone). If you’re not a Kaiser Permanente member, visit our website to discover the many advantages available to you: flexible and affordable health plans, electronic medical records, the convenience of an integrated network, and industry-leading online tools that let you take control of your health.
Get now this application with your unique ID and secured password.

Application Screenshots


How to download the App

Download Kaiser Permanente app for free for iPhone, iPod Touch, iPad and iPad mini.
Download Kaiser Permanente on PC or Mac:
1. Go to the Kaiser Permanente application page in your iTunes.
2. Click the button to download the App.
3. Sync your iPhone, iPod Touch, iPad or iPad mini with iTunes to install the Kaiser Permanente app.
Download the App With iOS App Store:
1. Open the App Store on your iDevice.
2. Search for Kaiser Permanente.
3. Click the button to download and install it on your device.
4. Enjoy.


You can securely create an apple profile with your information, but you have to be registered to iTunes in order to get the Kaiser Permanente app to your device.
If you don’t have an active account, please register to iTunes store with a credit card number. In case you are not interested to open an account with your credit card, you can select the option ‘None’ during the secured registration.
*This Kaiser Permanente application may be available in some countries.

User Ratings

Jul 04
(2★) Worse than the website
Not exactly optimized for the iPad. I got it hoping to bypass some of the idiosyncrasies of the website, like having to go through
multiple pages in order to send a message: OK, I get it. If I have an
Jun 29
(2★) Purpose?
1) Can't get any test results2) None of the non-urgent appointment types work for scheduling3) Overall, the app consistently does
not provide info and refers the user to KP.org.Why have the app?!
Jun 22
(5★) Thank you :)
It's a little bit slow but a pretty good app overall. Can't complain, helps me keep track of appointments and refills
Jun 15
(2★) IPhone 6, 6?
Not sure why it hasn't been updated to format the bigger screens? Its pretty annoying. The iphone 6,6 has been out for almost a
year & you all yet have to update the app to accommodate the bigger scre
Jun 11
(4★) Access
It would be nice if it allowed Touch ID to login and also, if the appointment center showed where your appointment is (building,
office, room). But beautiful and simple, nonetheless.
Jun 09
(2★) Kaiser can do better
The prescription section needs a lot of improvement in order to confirm that your order has been received. If you order more than
one PRX then you can't tell if they have received your orders.
(2★) Handles my needs OK but now crashing
6/08/15 update - 2 stars - Just experienced series of unexplained crashes. Had to delete app and reload.2014? - 3 stars - I use
this app to communicate with my doctors and reorder my meds for delivery
Jun 08
(5★) Just reload
If the app crashes, try deleting it then reloading it from the App Store. Worked for me. This app works nicely, way better than
it used to.
Jun 06
(5★) Straight to the Point
I've never experienced the app shutting down before or after the update, but maybe it's been fixed since the past reviews. As far
as having an app that's quick and easy, I really like this one. You do
Jun 01
(3★) Needs mobile payment!
The app is clean, the interface is straight to the point, and very user friendly. There's no jibber jabber which is why I wanted
to give the app 5 or 4 stars.But the app is lacking. The app needs to g
(4★) Need few updates
Suggestions: add option for password to be saved, add more information for us to understand our test results and add badges.
May 27
(3★) Please allow authentication via Touch ID
Would alleviate the annoyance of having to type in a password.
May 20
(5★) Love this app
I really love the convenience of this app. I do wish other items such as referrals were included. A copy posted would save time
money and paper.
May 18
(2★) Needs resolution support for 6
Without iPhone 6 resolution support the UI looks horrible. Please update. And please add support for Touch ID so we don't have to
re-enter long complicated passwords. More polished clean/simple (iOS 8
May 05
(5★) Amazing app
It does everything I need it to! And, I can add my whole family.
(5★) Revolutionary
Amazing and very good improvement to healthcare access in regards to acquiring prescriptions, creating appointments, and
communication with doctors on the fly. 'Nuff said.
Apr 26
(2★) Appointment scheduling
I'm unable to schedule an appointment on this app. When you select a preferred day for your appointment, it only shows
availability for the next day (not your preferred day) and the option to view the
Apr 17
(3★) Very nice UI. Password is a pain.
Beautifully designed and user friendly interface. More friendly than website. But the password re-entering issue is a major pain
in the rear. My password is long and complex for security. I cannot rem
(2★) It was good until the updates
I was using this app monthly since my boys and I started getting sick a lot. Now that it's updated I can't even log in anymore and
if I was able to log in, I can't make any appointments.
Apr 16
(4★) Crashing Fixed
Crashing is fixed in latest update. Thank you!
Apr 13
(3★) update 4/13/2015
Updated app just now. It won't open just black screen. Hope you fix it soon. IOS 8.3 iPhone
Mar 18
(5★) Worked Great
It seems they've worked out the kinks other reviewers have mentioned. I was able to access all the features. Very handy app to
have on hand.
Mar 11
(5★) KILLER app
Reading everyone's reviews, I thought it was going to be terrible. Just the opposite!Very user friendly and sleek design. I
absolutely LOVE it and thrilled I downloaded it.A MUST have for any Kaiser m
Mar 05
(2★) improvement needed
I remain my last suggestion: time to have live medical chat room support. There is also another improvement needed. Implement
Touch ID and or 4 digit passcode, so rated to put in my whole password eve
Mar 03
(2★) Needs Touch ID
Why can't you give the customer some passcode and Touch ID options.
Feb 28
(2★) Needs a lot of work
This app needs major work. You cannot access upcoming appointments through the app, it always says system error. This is a waste
of time. I should be able to make or cancel appointments. I also see
Feb 27
(2★) Needs Work
This would be the best app ever if it worked correctly. I can read my secure messages, but I can't get my appointments anymore. It
keeps saying there's some sort of error. Please fix this and this app
Feb 24
(2★) Too slow
There's so many things wrong with this app. Great for emailing and making appts and checking results but the pharmacy feature
doesn't let you fill a script that isn't a refill and it moves super slow.
Feb 18
(2★) Not really working
Everything I click on says there is a system error. I'm using my iPhone 6plus. I was really excited to see there was this app but
the only good it does is that I can click on the phone icon to call. I
(3★) Some functions not working
Could not schedule appointment online, cant pay bill and other functions. Need to be fixed
(2★) Where is the insurance card?
This app is fine as far as getting messages from Kaiser but what I wanted was to keep my insurance card on my phone and I don't
see a way to do this. It looked like there was a button at the bottom bu
Feb 15
(5★) Easy to use
Love how quickly I can order meds. And I love love love mail order!
Feb 13
(2★) Appointments Don't Work
I can't manage appointments, it shows an error message & no appointments when I have an appointment scheduled. Have to use the
Feb 09
(3★) Can't figure out how to act for a family member wi
I love the app, however, since the new upgrade, I can't "act for a family member"any longer with is a HUGE inconvenience, and
really makes the usefulness of the app decrease. I loved being able to ma
Feb 08
(2★) Can't send MESSAGES!
This app is 70% very useful and the 30% gives me a hard time. I use the app to communicate with my and my sons doctors but most of
the time once I have written the message and press send it'll tell me
Jan 28
(2★) Crash
This app crashes continually while I am writing to doctor on my iPad.The app doesn't work at all on my iPhone 6 plus.Please fix
these problems!
(5★) Must have!
Seamless easy to navigate app. Can fill meds on the go and make appointments too. I love that I can read and send messages to my
doctors too and find lab results. Kp continues to be the best healthcar
Jan 23
(5★) The KP AP works
I have an iPhone 5S with a 5 bar connection and the AP works fine for me.
Jan 22
(2★) Frustrating and Useless
The app jumped directly from being helpful to being worthless. Now it isOnly another piece ofJunk bogging down my phone.
Jan 19
(5★) Great addition to Kaiser's KP.org platform
Everyone - save your office visit copays - message your doctor using this app. I saw those commercials. They're going to have
telemedicine soon through this, so get used to the app functions! View you
(2★) Awful
No Touch ID, iPhone 6 support, and passbook support
(3★) Sign out
In response to another review - it is located in Settings. Just browsed so it seems to be useful.
Jan 10
(3★) No way to pay premium!
Please add a function to pay premium for those of us who get a monthly bill!
Jan 09
(3★) Useful, but not there yet
Has all the right functions (appointments, records, email your doctor) but the app is painfully slow and cumbersome (for example,
the sign out button is buried beneath several menus). Hope it continue
(3★) No way to log out
Am I missing something or is there no way to log out in this app?
Jan 06
(2★) Tired and disappointed
This app is a waste of time. Full of bugs, not intuitive and slow. Messages to the doc, fail to send. Go direct to kp. org faster
and better by far
Dec 28, 2014
(3★) Emailing doctor needs updating
App works great for scheduling appointments, however, the emailing section is in need of an update. It would be really helpful if
you could send pictures within this function.
Dec 23, 2014
(3★) Good, could be a LOT better!
No interface with Apple Health whatsoever on the iPhone. None. Period.It would be nice to have all your lab work and test results
pile into Health so you can see all detailed on your phone.Also, there
Dec 09, 2014
(4★) Does what it said
But then again so does their mobile site and it loads faster. I will check back on this app when it offers integration with Apple
Dec 06, 2014
(2★) Full functionality of the app.not there yet!
I can only view and sent messages, my test result, health concerns, and reminders. However, I cannot view past or schedule an
appointments on the app. I have the iPhone 6 plus so I am not sure if that
Nov 19, 2014
(3★) It’s okay. But, not great.
Kaiser has finally attempted to follow the Human Interface Guidelines that Apple publishes to developers. But, they still
haven’t bothered to compile the program with iPhone 6 support. So, the font
(5★) Fantastic!
Sooooo much better than the previous version. This is much more welcoming and ease of use is outstanding. Good Job!
Nov 18, 2014
(2★) Message sending failed
I have not being able to send messages since last night.
Nov 13, 2014
(2★) Upgrade
This app can use a few reply function features when looking to reply to your doctor.
Oct 16, 2014
(4★) Improvements needed
Love this app , the only thing that makes it less than perfect is its inability to have notifications when we get email reply from
dr or appointment reminders! Pls include these basic app abilities
Oct 13, 2014
(3★) Passbook
This app do all I will love it if they have passbook to add member card
Oct 11, 2014
(2★) Passbook MIA
I"m still waiting for the KP to be able to add our member card to passbook. U would think since KP does EVERYTHING in there system
we would have passbook by now.
Oct 02, 2014
(3★) Live Doctor
Kaiser, time to consider live medical support.
Sep 16, 2014
(5★) Works great
this app is very useful. You can make appointments, see test results, look at your is card. I like it
Sep 02, 2014
(3★) Map feature is very slow!
When I tried to look up kaiser location, it was very very slow. Got stuck many times and no success so far. Other than the
location function, other features are nice.
Aug 25, 2014
(5★) Easy to use and convenient
I love having on the go access to kp.org including the convenience of ordering prescriptions and emailing my Dr. Super easy to use
and I have had no problems using it.
Aug 07, 2014
(3★) Not so bad
The app is helpful and makes scheduling appointments and filling prescriptions easy but there should be an alert option for when
your prescription needs to be refilled, being away in school I have to
Jul 27, 2014
(3★) Too slow to navigate
The concept of this app is nice, but it is very slow to navigate between selections. Also, it froze up on me twice so I had to
turn my phone off and restart. Very frustrating.
Jul 26, 2014
(4★) Useful
Nice alternative to the website. Clean UI, though I could do without the goofy folding screen transitions.
Jul 24, 2014
(5★) Good App
Very helpful if you have kaiser.
Jul 19, 2014
(3★) up coming appts and message reply issue
The app shows that I have no upcoming appointments, even though there are a few appointments set. However, you can see the actual
appointments when you click on the appointments button. I received a m
Jul 09, 2014
(4★) Good with minor glitches
This app has gotten progressively better, and has gone from an app that just takes up space on my phone to one that I can actually
use in lieu of going online to kp.org. The most recent update seems
Jul 01, 2014
(5★) Love
So user friendly / everything made simple and clear. Thank you!
Jun 24, 2014
(3★) Issue with replies
Overall the app has been great. However, after this recent update, I cannot reply to any of my messages. The reply arrow is not
illuminated. I also tried the KP.org site and I noticed the same issue.
Jun 17, 2014
(3★) 3.3.1
Why is digital Medical record number card only available for Southern Ca?
Jun 12, 2014
(2★) This Update Removed Pharmacy
I love this app and use it often. Unfortunately this update broke the RX tab. Something is wrong with the landing URL.
Jun 09, 2014
(3★) Reminder Notification
It would be great if they put the notifications that reminds you to refill your prescription back on.
Jun 08, 2014
(5★) Great update
The new update allows me to book reservations, carry my card digitally, and contact my Dr.Great update, thanks!
Jun 06, 2014
(3★) Meh.
I wish the new updates applied to Northern California users and not just So Cal or San Jose users. Then i would probably give this
app five stars.
(4★) Membership Card for Passbook?
Love the membership card idea, even if it’s not in NorCal yet (hopefully soon!). Would love if you let us add it to Passbook…
and hopefully Healthkit in iOS8.
May 14, 2014
(4★) Love IT but
Love this app. So convenient. Able to email my dr. Access previous appointments of mine and upcoming. Only con I have is not able
to attach image file to send to dr :(
May 09, 2014
(5★) Amazing. Another reason to love Kiaser
Same functionality as their website without all the annoying warnings and crap. Very good
May 06, 2014
(2★) Not working.
Send button on messages is not working please fix.
Apr 23, 2014
(3★) Fix layout please
Good app. Fix the layout so the top of iOS (signal strength, time, battery life) does not interfere with app functions. Adding
photo uploads for messaging my doctor would be great as well. Thanks!
Apr 21, 2014
(2★) Not impressive.
Every time I log in it treats it like the first time. The app has my id saved and yet I have to set my preferences every time. It
takes it time to find my appointments and medical records. The locatio
(4★) Great app but needs tuning
It would help if you would put the location of the office building, floor & office. This is of course for the large facilities
like Riverside.
Apr 18, 2014
(3★) Good for a glance
I have an iPad and this app is meant for iPhone. Double sizing does not take advantage of the iPads capabilities. It only works
landscape. It is good for reordering prescriptions but when I had to rep
Mar 30, 2014
(5★) Pretty decent.!
Gives all the test results with the limits.
Mar 21, 2014
(5★) Best App Ever
If you want purpose and functionality. They got it right! Everything at my fingertips. I love it!
Feb 02, 2014
(5★) Great app
Gives me my test results on the go, lots of information here.
Jan 25, 2014
(3★) Email kinks
For the most part, its ok app. Quick access to test results & email from doctors. However, has lots of email problems: email
replies failing (all the time) & not having access to draft email if it doe
Jan 11, 2014
(4★) Good Start, has Timeout issue
The iPhone App is nice, but it times-out on me when composing well thought out email (the session timed out), causing message
sending failure, and complete loss of message (arg!). Please fix.
Jan 08, 2014
(5★) Great way to manage your health on the go!
Easy to use and a simple way to access your Heath record. Love it!
Jan 07, 2014
(5★) Amazing!
The new application is insane! Time it takes to book an appointment went from 15 mins on the phone to 30 secs on the app. I am the
happiest person today! :)Thanks kaiser!
Jan 01, 2014
(5★) Very easy to use
I never had the pre-update version, but the new version is great. Super easy to check test results (your doctor will email you to
interpret them and what they mean for you) easy to make appointments,
Dec 24, 2013
(2★) Cant refill meds
Cant even checkout to refill your meds!? Page not even made. Just took my CC info and went blank. Fix this!
Total 91 reviews with 67% ratings for this app.

Version History

  • 3.1.6 Upgrade May 7, 2012
  • 2.0 Upgrade May 7, 2012
  • 1.0First TrackedDec 31, 1969
  • Show more...

Price History

Recent price drops and raises of .

  • New App: Free Dec 31, 1969

App Store Rating

Best App Store Ranking
  • This app is a new release, so there are no customer rankings for this app as yet.

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  • Total Apps Reviewd: 78,818
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