Cisco Technical Support

Cisco Technical Support simplifies network maintenance and saves you time by providing tools to help troubleshoot issues, research products, update & create Cisco Service Requests, track RMAs, and manage your install base anywhere, anytime!

• Maintenance Updates

ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.

Basic features available to all users:

• Engage with fellow networking professionals, ask and answer questions through the Cisco Support Communities

• Access to product-specific support content for over 7,000 Cisco products

• Access to over 1,700 troubleshooting and configuration guides authored by Cisco TAC Engineers

• PSIRT (Security Advisories), End-of-Life and Field Notice mobile push notifications

• Cisco Reseller Locator found in Tools

• Bookmark your favourite RSS Feeds, and Video Channels - Available in "My Shortcuts"

• Save content with Pocket (Read-It-Later) service. Go to http://www.getpocket.com/ to learn more about setting up an account

Advanced features available to Cisco Support Contract Owners:

Service Requests & RMAs:

• View, Edit and Create Service Request and track RMAs

• Access to all case notes, and attachments (txt, pdf, xls, ppt, doc, and image file types)

• 30 Day history of Service Request related mobile push notifications found in "My Notifications"

• Receive Service Request updates via mobile push notifications

• Direct access to your TAC Engineer, On-Site Contact, and Field Engineer via phone or email

• Bookmark urgent Service Requests for easy reference from "My Shortcuts"

• Single tap to request case updates, case closure, and reopen cases

Service Contract & Product Coverage Information:

• View contract information and set-expiration reminders prior to their expiration with "My Contracts"

• An embedded bar code scanner makes it easy to lookup product coverage details by serial number with "Check Device Coverage"

• Ability to validate and update the current installation using your current location

• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"

• Access to Contract Renewal, Last Day of Support, and End of Life reports in My Devices.

Bug Search Tool:

• Research Cisco software bugs by product, iOS version, or keywords

• Bookmark software bugs for easy access from "My Shortcuts"

Tools:

• SSH / Telnet Client

• IPSec Overhead Calculator

• VCS Service Checker

Have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com